yFiles support hub
Superior support on any level
At yWorks, we deliver great software. We also provide extensive documentation. But because our products are so powerful and versatile, most users will have questions at some point. That’s what our awesome support is for! Customers and evaluators are welcome to reach out to our core developers.
Working resources
We provide extensive, sophisticated resources for working with our SDK and resolving issues independently.
Show meCustomer support
If you can't find the answer in our documentation or need a jump start, we offer email support and expert services right from the source. Don’t be shy!
Show meExplore the yFiles support resources
Working resources
Documentation
docs.yworks.comEvery component within the yFiles product family comes with a documentation that bundles three resources: the Developer’s Guide, the API documentation, and the Knowledge Base. A centralized search lets you immediately find the answer to your question.
The documentation is part of the yFiles product package, and it’s also available in an online version.
Developer’s Guide
The Developer’s Guide describes the library’s concepts and explains how functionality is provided by the classes and interfaces.
You’ll also learn about the graph layout algorithms and their
options and settings.
API documentation
The detailed API documentation for the classes and interfaces of the diagramming library provides clear help for working with yFiles. It is available as HTML pages, and can also be integrated directly into many IDEs.
Knowledge Base
The yWorks Knowledge Base contains short, product-specific technical articles written by our core engineers that answer frequently asked questions.
Getting started guide
yFiles for HTMLGet step-by-step instructions for your first steps with yFiles for HTML. This guide helps you with the initial setup, shows you where to start in the documentation, and explains how to create your first yFiles application.
Getting started with yFiles for HTML
Source code demos
www.yworks.com/demosExplore over 300 interactive demos that showcase some of the yFiles features and use cases. You can run a live version of most demos directly in your browser (created with yFiles for HTML). The source code of all demos can be built onto your own projects. It is part of the yFiles product package and also available at GitHub.
Interactive demos
Video tutorials
youtube.com/yWorksTubeThe yWorks YouTube channel features numerous helpful videos about yFiles. Take your first steps with yFiles, explore new features, discover advanced techniques, or get to know different layout options.
We regularly add new videos – so make sure to follow us!
Webinars
yworks.com/webinarsyWorks regularly offers free webinars, geared toward yFiles newcomers as well as expert users. We introduce new features and layouts, demonstrate live coding, share tips for working with the SDK, and show the benefits of graph visualization for various use cases. We also invite you to browse our collection of recorded webinars.
yWorks webinars
The yWorks blog has a wide range of articles. Read case studies about how companies use yFiles, discover advanced graph drawing projects and technical tips , and get a glimpse of what goes on behind the scenes at yWorks.
Customer support
Technical support
my.yworks.comIf you ever get stuck, our excellent email support is ready to help! All requests are answered directly by our core developers, because they can assist you most efficiently.
Working with a versatile product can sometimes pose a challenge, so feel free to reach out if you require guidance. That’s what our expert support is for.
By the way: Evaluators have access to our customer center, too.
Let’s work together
To expedite issue resolution, kindly furnish as many details as possible. Be sure to include these essentials:
Here is a helpful article on how to write good support requests.
Thank you very much for your prompt help and great support. The framework is impressive and we will definitely continue to use it.Dirk Stoermer, ATLAS.ti
As the diagramming experts, we offer a comprehensive range of services. Participate in our webinars, get help with in-depth consulting, train your team with our professional workshops, let us do code reviews, or even the coding itself.
Licensing support
If you have any questions regarding our products licensing, our sales team is happy to help.
You can also use our License Tool.
Choose your next step!
Access these detailed resources and make the most of our SDK.
Get individual support and expert services, right from the source.
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